Shipping and availability

Here below you will find detailed information regarding shipping and availability:

1. Shipping

2. Availability

3. Complaints

4. Returns

5. Shipping fees and surcharges

6. Shipping to a different delivery address

7. Packaging material

1. Shipping

We send our packages with the DHL Europaket.

You receive a shipping confirmation with a tracking-ID (package number), so that you can see the progress of your shipment online on the DHL website. As a rule, the status of the consignment is only available the following morning. For shipments abroad, you can only track your shipment up to the destination country.
You can reach the DHL service hotline by phone at the following service number: 0228 - 28609898
By the way:
If the deliverer does not encounter you at home, you will receive a written notification. You then have 7 days to pick up your consignment from the local agency.

2. Availability of our products

Every product page shows, whether the desired article is available and the time period within which we send it to you. The date of delivery depends on whether the goods are in stock or whether we obtain them from our wholesalers. The information refers to individual items.

Available immediately: These articles are available in our warehouse and therefore ready for immediate dispatch.
- Soon in assortment: These articles have recently been added to our assortment, however they are not available yet.
- Shippable in 3 - 4 days: These articles can immediately be obtained from our suppliers upon enquiry. These are then shipped right away.
- Not available: We do not have these articles in stock at the moment.
- No longer in stock: These articles are not part of our product range anymore.
- Not in stock: We only have a limited quantity of these articles in stock. If you wish to order a larger quantity of this product, please contact us.
- Available as of(date): We will receive these articles on the date mentioned and they can only be ordered then.

3. Missing articles in the delivery - Complaints

- A reason for missing articles in your order could be that even though an article was available when it was ordered, it had to be cancelled by us. On your delivery note/invoice, this/these article(s) is/are shown separately and not invoiced. If you paid in advance, the amount was automatically credited.
- A further reason could be that several packages were shipped. In your shipping confirmation then, several package numbers are mentioned. All packages are not always delivered at the same time.
- If you are not satisfied with the consignment, for example because goods are damaged or the wrong goods were delivered, we recommend that you contact our customer service first by phone at +49511 - 96159138. We can clarify together whether we will refund the value of the goods or arrange for a replacement delivery.

4. Returns

Returns are sent to:
Gourmondo Logistikzentrum
Hägenstrasse 1
30559 Hannover-Anderten

If at hand, please enclose the invoice or delivery note. However, this is not a mandatory requirement for the effective exercise of your right of cancellation.
For the returned goods, you will receive a chargeback of the amount.

The booking of the credit note may take about 14 days. Chargebacks are only possible onto the account from which the payment was made. If you paid by credit card, you will be able to see the credit note on the credit card statement of the following month.You have to bear the regular costs of the return if the delivered goods correspond to the ones ordered and if the price of the returned items does not exceed the amount of GBP 40 or, in case of a higher price, if you still have not performed any payment in return for the items at the moment of the cancellation or effected a contractually agreed partial payment. Otherwise, the return is free of charge for you. Please contact our customer service if you would like to receive a free returns form.

The right of cancellation does not apply to distance selling contracts
- for the delivery of goods, which were prepared according to customer specification or
- are clearly tailored to personal requirements or
- are not suitable for a return due to their nature.

5. Shipping fees & Surcharges

We try to keep the logistic and shipping costs as low as possible for our customers. Therefore, we only pass on a part of the resulting costs to our customers in case of smaller orders.

Minimum order value (Great Britain):
• Our minimum order value amounts to GBP 25.00.

Mode of shipment DHL International:
• GBP 21.49 up to an order value of GBP 50.00.
• GBP 0,00 as of a merchandise value of GBP 50.00.

Mode of shipment DPD Standard Shipping:
• GBP 12.90 up to an order value of GBP 50.00.
• GBP 0,00 as of a merchandise value of GBP 50.00.

6. Shipping to a different delivery address

This is possible without any problems. Simply enter the desired delivery address. Please make sure, if possible, that the recipient of the delivery is able to receive it.

7. Packaging material

We reduce our packaging material by using a specially developped packaging system. With a self-stabilising compartment system, this has two decisive advantages:
- The transport packaging can get by with significantly less material as before.
- There is not plastic necessary anymore as padding.