Data Protection & Security

Gourmondo will collect, store and use personal data provided by the customer during the order process (such as title, name, address, date of birth, e-mail address, phone number, bank details) only in accordance with the provisions of the German data protection regulations (especially according to the German Data Protection Act and the Telemedia Act), and will, if necessary, disclose or transmit data to third parties. We use the data provided by you for the purpose of fulfilling and processing your order.

The personal data necessary for establishing content, for its arrangements or the modification of the contractual relationship (inventory data) is used to process the sales contracts concluded between Gourmondo and the customer, for instance for the delivery of goods to the address provided by the customer. To do so, the data might be disclosed to logistics companies (currently DHL or logistics service provider Kraftverkehr Nagel GmbH & Co. KG) if necessary. When subscribing to our newsletter, your e-mail address is used for own advertising purposes until you cancel your subscription. The newsletter subscription may be cancelled at any time with the link provided in each newsletter.

The customer has the possibility to provide this consent before placing an order. This declaration of consent is entirely voluntary and can be retrieved on Gourmondo's website and revoked by the customer at any time. We will save the contract and will send you an e-mail including your order details and the Terms & Conditions. You can view the Terms & Conditions here at any time. You can view your order history in the customer log-in section. The responsible body within the meaning of the applicable data protection laws is Seguti GmbH, Hägenstrasse 1, 30559 Hannover-Anderten, Germany.


1. Data Protection:


1.1 Data Storage/Usage

We will collect, save and use your data only to process your order, unless you have requested other services. If so, we will ask for your consent at the appropriate time. Furthermore, we might use your e-mail address for direct marketing for similar goods or services of Gourmondo, unless you have explicitly objected to this use of your e-mail address. You can disagree to the use of your e-mail address for direct advertising purposes for similar goods at any time and free of charge. To express your disagreement a short message via e-mail to info@gourmondo.co.uk is sufficient or the use of an according option directly in the framework of advertising messages. Our data protection practices are conform to the German Data Protection Act (BDSG) and the Telemedia Act (TMG). If you would like to have your data deleted, send an email to info@gourmondo.co.uk.

To process your order we will provide our logistics service provider with your delivery details (name, delivery address, in exceptional cases for any queries, or phone number).

We offer you further services for which we need your consent. If you would like to cancel the service in the future, you can inform us at any time. We will then delete your data immediately.



Create a Customer Account


To avoid repeated entries, e. g. by saving your account data such as addresses, e-mail addresses, name, password, payment method, order history.

To personalize your shopping experience as much as possible and to provide you with competent specialist advice, e. g. by suggesting products based on your previous purchases and visits (hits) or by offering you products previously purchased from your shopping list for sale again.



Newsletter Subscription:

If you subscribe to our newsletter, we will regularly inform you about news and special deals via e-mail. You can easily unsubscribe from our newsletter at any time with an option in the newsletter itself or by sending a short message via e-mail to info@gourmondo.co.uk. When signing up for the newsletter, your e-mail address is used for own advertising purposes until your cancel your subscription.

Upon request we will send you free information about the data stored concerning your person or your pseudonym. If you would like to receive such information, please send a message to info@gourmondo.co.uk. Likewise we are required to correct the saved information, lock or delete the data upon your request. If you have any questions regarding data protection, please contact our data protection officers at info@gourmondo.co.uk.



1.2 Usage of Cookies

Cookies are saved to your computer's hard drive by your browser. Cookies allow the following functions on our website:

Filling and administrating your shopping cart with orders during your session.

Recognizing you when you visit us in the future, and displaying your preferred default settings (payment method, delivery type, country of delivery) in your shopping cart.

Using further services (such as displaying the website in your language, personalizing our website etc.).

Suggesting products based on your previous hits.

We use cookies on different pages to make the visit on our website as pleasant as possible and to allow the use of certain functions. These cookies are little text files that are stored on your computer. The most cookies we use are deleted from your hard drive after your browser session (so-called session cookies). Other cookies remain on our computer and allow us to recognize your computer at your next visit (so-called permanent cookies). Our partner companies are not allowed to collect, process or use personal data through our website.

Cookies cannot be used to create personal user profiles, as the IP addresses of computer are not saved.



1.3 You don't want Cookies? – here's how it works ...

Most browsers accept cookies by default. You can permit or prohibit temporary and permanent cookies individually in the security settings. If you deactivate cookies, certain features on our website might no longer be available to you and some websites might not be displayed properly.
Cookies cannot be used to create personal user profiles, as the IP addresses of computer are not saved.



1.4 Tracking Tools, Google Analytics and Facebook Plugins

For marketing and optimization purposes we use the tracking tool Google Analytics.

Our tracking tool is not used for collecting your personal data or to disclose them to third parties and marketing platforms. Your data will not be connected to your personal data (name, address etc.) by the tracking tool.

This website uses Google Analytics, a web analysis service of the Google Inc. ("Google"). Google Analytics uses so-called cookies, text files that are stored on your computer and which allow an analysis of your use of the website. The information generated by the cookie concerning your use of this website are usually passed on to a Google server in the USA and stored there. If you activate the IP anonymization for this website, your IP address will be processed in a shortened form within member states of the European Union or within other contracting states of the Agreement on the European Economic Area. Your full IP address will only be transmitted to and shortened by a Google server in the USA in exceptional cases. Under the order of the provider of this website Google will only use this information to analyze how you used this website, to write reports about the website activity and to provide the website's provider with other services related to the use of the website and the internet. The IP address transmitted by your browser and detected by Google Analytics will not be linked to other data of Google. You can prevent the storage of cookies in the settings of your browser software; we would like to point out though, that you might not be able to use all functions of this website to a full extent as a result. Furthermore, you can prevent the collection of data related to your use of the website (including your IP address) by the cookie and its transmission to Google as well as the processing of this data by Google by downloading and installing the browser plugin with the following link (http://tools.google.com/dlpage/gaoptout?hl=de). By using this website, you agree that the data about you collected by Google may be processed as described above and for the purpose described above.

On this website, data for marketing and optimization purposes is collected and saved using technology provided by etracker GmbH (www.etracker.com) and adnxs.com as well as xgraph data. By using this data a pseudonym user profile can be created.

User profiles are used to analyze the visitor behavior and will be interpreted for the optimization and tailoring of our products and services to customer requirements. Cookies can be used for this purpose. Cookies are little text files that are stored locally in the browser cache of the visitor's computer. Cookies allow us to recognize a visitor when returning to our website. The pseudonymized user profiles are not linked to the pseudonym user's personal data without separately stated and explicit consent of the concerned user. You can object to the collection and storage of data for web analysis purposes at any time with future effect. You can object the use of adnxs.com and xgraph by sending an e-mail to info@gourmondo.com.


Use of Facebook-Plugins


These websites use plugins of the social network facebook.com that is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook). If you access pages on our website with such a plugin, a connection to the Facebook servers is made and the plugin will be shown through the website on your browser. The Facebook server will then receive the information which of our websites you have visited. If you are logged in as a member of Facebook, Facebook will match the information with your personal Facebook user account. When using the plugin functions (e. g. clicking the "Like" button, commenting on posts), the information is also matched to your Facebook account. You can only object to this procedure by logging out before using the plugin. Find further information about the collection and use of data by Facebook and about your rights and possibilities to protect your privacy in the data protection notice on Facebook.




1.5 Credit Assessment

For the purpose of our own credit check we might request information on creditworthiness on the basis of mathematical-statistical methods from the company Creditreform Boniversum, if a reasonable interest exists on our side. We also obtain information about your previous payment history from the company Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, Germany, Phone: +49231-109-0.



1.6 Disclosure of Data to Third Parties

If you subscribe to the Gourmondo newsletter, Gourmondo will use the data you have provided when registering for the purpose of sending you the Gourmondo newsletter. We will not disclose your data to third parties, with exemption of those business partners who are responsible for the technical handling of our newsletter's distribution. The amount of transmitted data is limited to the necessary minimum in such cases. Our data protection policy complies with the German Data Protection Act (BDSG) and the Telemedia Act (TMG).

Users who would like to unsubscribe from our newsletter or advertising emails, need to click on the link "unsubscribe" provided in all mail sent by Gourmondo.




2. Security


2.1 Security: What is SSL?

We secure the transmission of your data in your shopping cart, during the order process, in the "My Account" section, on your wish list and while registering with a secure SSL connection.
What is SSL?
SSL (Secure Socket Layer) is a security technology that assures secure transmission of personal details, including credit card information, log-in data and your preferred payment method via the internet. The data is encrypted so that only it is only accessible by the payment system.



2.2 Encryption settings used

Data encryption protocol used:

SSL 3.0 Key Length: RSA 1024 Bit, RC4 128 Bit

Please note that certificates with key lengths of 1024 bit are only supported by browser versions 5.x and higher. If an older version is used, only encryption with 512 bit can be achieved.



2.3 Supplier Identification

Customer Service:

info@gourmondo.co.uk

Phone:+443308083916

(Monday – Friday 9:00 a.m. – 6:00 p.m.)


Dispatch Center, Return Shipments and Customer Service:

Gourmondo Logistics Center

Hägenstraße 1

30559 Hannover-Anderten

Germany


Business Address and Administration:

Gourmondo Food GmbH

Marcel-Breuer-Straße 15

80807 Munich

Germany


Managing Director: Pascal Zier, Andreas Prüfer

Registry Court: Hannover, Germany

Registered Office: Hannover, Germany

Number: HRB 208953

 

VAT Identification Number: DE284729872

Tax Number: 25/200/28437